Refund Policy

Effective date: October 5, 2026

1. Free Channel Check

It's free, so there's nothing to pay or refund.

2. Channel Tune-Up (one-time)

• Full refund if you cancel before work begins. Work begins when you give us access to your channel.
• Once work has begun, the fee isn't refundable, because the work is done on your channel for you.
• We commit to the 48-hour quick wins and to finishing your Tune-Up in about 2 weeks. If anything listed for your Tune-Up isn't delivered, we finish it at no extra cost.
• The Tune-Up credit toward a monthly plan is a credit, not a cash refund.

3. Monthly plans

• Plans are billed in advance each month. If you cancel before work on your first month begins, we refund that first payment in full.
• Once a month has started, that month's fee isn't refundable.
• Plans start with 90 days, then continue month to month. After the first 90 days, you can cancel with 30 days' written notice, and we won't bill you for any month after your notice period ends.
• If we deliver less than your plan's monthly amount for reasons on our side, the difference carries over to the next month. If it's your last month, we refund the undelivered part.
• A shortfall caused by not enough footage or approvals still pending doesn't count as undelivered.
• If we fail to deliver what your plan includes and don't fix it within 10 business days of your written notice, you can end your plan early with no further fees, even during the first 90 days.

4. Add-ons

Full refund until work on the add-on begins.

5. How to ask for a refund

Email billing@watchnextstudio.com. We reply within 2 business days. Approved refunds go back to your original payment method within 10 business days; your bank may take a few more days to show it. Payments are processed by Stripe. If something's wrong with a charge, please contact us first so we can fix it quickly.